Privacy policy

Effective Date: January 1st, 2026
Last Updated: January 21st, 2026

  1. Introduction

    JB’s Coastal Creations ("we," "us," or "our") is a Bermuda-based business committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with Bermuda’s Personal Information Protection Act 2016 ("PIPA").

    By using our website www.jbscoastalcreations.com (the "Site") or purchasing our handmade keepsakes and services, you acknowledge the terms set out in this policy.

  2. What Personal Information We Collect

    "Personal Information" means any information about an identified or identifiable individual. We collect the following types of data to create your custom orders:

    • Identity Data: Name, username, or similar identifiers.
    • Contact Data: Billing address, delivery address, email address, and telephone numbers.
    • Customization Content: Names, dates, personal messages, handwriting samples, and uploaded images/photographs intended for laser engraving or epoxy encapsulation.
      Note: By submitting photos of third parties (e.g., family members), you confirm you have permission to share that image with us for this purpose.
    • Payment & Financial Data: Billing address and transaction reference numbers.
      Important: We do not collect or store your full credit card number, expiration date, or CVV code. This data is transmitted directly to our third-party payment gateway, Authorize.net.
    • Technical Data: IP address, browser type and version, time zone setting, and operating system (collected automatically via cookies).

  3. Why We Use Your Information (Purposes)

    We use your personal information only for purposes permitted by PIPA:

    • Processing Custom Orders
    • Design Approval & Proofing
    • Order Fulfillment
    • Customer Support
    • Marketing (With Consent)
    • Legal Compliance

  4. How We Share Your Information

    We do not sell your personal information. We may share data with:

    • E-Commerce Platform (Shopify)
    • Payment Gateway (Authorize.net)
    • Shipping Providers (e.g., Bermuda Post Office, DHL, FedEx)

  5. International Transfers

    We are based in Bermuda. Our technology partners are located overseas.

    • Transfer to North America: Data may be stored in Canada and the United States.
    • Protection of Data: We rely on global privacy and PCI-DSS standards.

  6. Data Security

    We use appropriate security measures to prevent unauthorized access. Our store uses Shopify’s secure infrastructure, and all payment gateways comply with PCI-DSS standards.

  7. Data Retention

    We retain personal information only as long as necessary for legal and operational purposes.

    Note on Custom Content: Digital files (photos/designs) are deleted from local storage one (1) year after order completion unless you request otherwise.

  8. Your Rights Under PIPA

    • Access
    • Rectification
    • Blocking/Erasure
    • Withdraw Consent

    To exercise these rights, contact our Privacy Officer.

  9. Contact Us & Privacy Officer

    Business Name: JB’s Coastal Creations
    Privacy Officer: Jerry-Dee Richardson, Co-Owner/Co-Founder
    Email: info@jbscoastalcreations.com
    Phone: +1-441-705-0766
    Mailing Address: #5 Middleton Lane, Paget, Bermuda PG 03

    You may also contact the Office of the Privacy Commissioner for Bermuda (PrivCom): https://www.privacy.bm