Refund policy

At JB’s Coastal Creations, we take great pride in the quality and craftsmanship of our handmade epoxy and laser-engraved products. Because most of our items are made-to-order and permanently personalized, our return policy is different from a standard retail store.

Please read the following carefully before placing your order.

  1. Personalized & Custom Items

    All sales are final for personalized or custom-made items.

    Because these items are created specifically for you (including names, dates, custom designs, or photos), they cannot be resold. Therefore, we cannot accept returns or offer refunds on custom items for the following reasons:

    • Change of mind.
    • Spelling errors or typos made by the customer at the time of ordering.
    • Incorrect selection of size, color, or material by the customer.

    Please double-check your spelling, dates, and design details carefully before submitting your order.

  2. Damaged, Defective, or Incorrect Items

    We stand behind our craftsmanship. If we made a mistake, we will fix it.

    If your order arrives damaged, or if we have made an error (e.g., we engraved the wrong date compared to what you submitted), please follow these steps:

    1. Contact us within 48 hours of delivery/pickup at info@jbscoastalcreations.com.
    2. Include Photos: You must attach clear photos of the item showing the damage or the error, and photos of the packaging if it arrived damaged.
    3. Resolution: Once verified, we will arrange for a replacement of the item free of charge. If a replacement is not possible, we will offer a full refund.

  3. The "Handmade" Disclaimer (Wood & Epoxy)

    Our products are handcrafted, not mass-produced by machines. By purchasing, you acknowledge that:

    • Epoxy Resin: Small micro-bubbles, slight waves, or minor variations in the resin pour are normal characteristics of the handmade process and are not considered defects.
    • Wood Grain: Wood is a natural material. Knots, grain patterns, and reaction to laser burning (lighter or darker areas) vary from piece to piece.

    These natural variations are what make your item unique and are not grounds for a refund or return.

  4. Cancellations

    We begin processing custom orders quickly.

    • Cancellation Window: You may request to cancel your order within 24 hours of purchase IF production has not yet begun.
    • After Production Starts: Once we have started drafting your design, cutting materials, or mixing resin, the order cannot be cancelled.

  5. Non-Custom Items

    This is applicable to our standard, non-personalized items:

    • We accept returns within 5 days of delivery.
    • The item must be unused and in its original condition.

    Return Shipping: The customer is responsible for return shipping costs. Shipping costs are non-refundable.

  6. Contact Us

    If you have any questions about a specific item or need to report an issue with your order, please contact us:

    Email: info@jbscoastalcreations.com
    Phone: +1-441-705-0766 / +1-441-704-5757